FoundaTrix Studio Privacy Policy

In short

• Engineering work on your own computer needs no account. Modelling, analysis, concrete design and the project files you save on your computer work offline, and nothing about them is sent to us.
• Signing in is optional. Signing in adds cloud projects and opens the premium capabilities. What you save to the cloud is stored by our service; a model that holds premium inputs (a wizard's questionnaire, or the substation structures and equipment types you define) is saved to the cloud only, never to a local file.
• No advertising, no analytics, no telemetry, and we never sell information. The program sends us nothing on its own: no usage data, no crash reports, and nothing about where your computer is.

Information that stays on your computer

• Project files you save locally. They are not sent to us unless you save the project to the cloud.
• Settings: theme, units, window layout, and export and report preferences, including a company name and a logo file location if you enter them.
• A sign-in cache, when you sign in, encrypted by Windows for your Windows account alone, so the program can keep you signed in between sessions.
• An error log, written to your Windows temporary folder if the program meets an unexpected error. It stays on your computer unless you choose to send it to us with a support request.

Information we receive when you sign in

• Your account. Sign-in is provided by Microsoft Entra External ID. We receive an account identifier, your name and your email address, and keep them in a profile together with the account's tier, the date your promotional period started, the organizations you belong to, and any company name, license number or display name you add.
• What you save to the cloud, and only that: the job's details (project name and number, engineer, client name, address and telephone, site address and coordinates, scope of work, dates), your foundation designs and the versions saved of them, their descriptions, the questionnaire behind a wizard-built foundation, components you publish to the component library, and your client list. While a design is open for editing, the name of the person editing it is shown to others who can open it.
• Searchable descriptions. The description you give a design is sent to Microsoft's Azure AI service to compute a search index entry for it, so that designs can be found by meaning. The description is the only part of a design that is sent there.
• Maps and addresses. When you look at a job's map or search for an address, the program sends the address you type, or the coordinates and the map area, to Esri's ArcGIS location services to find the place and draw the map. Esri handles them under its own privacy statement. The map shows the job's site, not your computer's location.

How we use it

To sign you in; to store, version, restore and share your cloud projects; to decide which capabilities your account opens; and to answer you when you contact us. We do not use it for advertising or profiling, and we do not sell or rent it to anyone.

Who else can see it

• Your organization: members of an organization you belong to can see the jobs and designs you share with it. Nothing you save is public.
• Our service providers, who process it only to run the service: Microsoft (Entra External ID for sign-in, Azure App Service, Azure SQL Database and Azure AI, in the United States) and, when you use maps or address search, Esri.
• The law: we disclose information when the law requires it.

How long we keep it

• Cloud projects are kept until you delete them. Saved versions of a design are kept for six months.
• Deleted jobs and designs stay in the recycle bin for thirty days, where you can restore them, and are then removed.
• Your profile is kept while your account exists. Write to us to have your account and its cloud data deleted.
• Everything on your own computer is yours to keep or delete. Uninstalling the Microsoft Store edition removes its settings and sign-in cache with it.

Security

Information travels to and from our service encrypted (HTTPS). Cloud projects are reachable only through a signed-in session, by you and by the organizations you share with. The sign-in cache on your computer is encrypted by Windows.

Children

FoundaTrix Studio is professional engineering software and is not directed to children. We do not knowingly collect information from children under 13 (or under 16 where the law sets that age).

Your choices and rights

You can use the program without an account at all. If you sign in, you can sign out at any time, and you can delete any cloud project yourself; a model that holds premium inputs can be kept only in the cloud, so deleting it there deletes it. You can ask us for a copy of the information we hold about you, to correct it, or to delete it. Depending on where you live (for example in the European Union, the United Kingdom or California), the law gives you these and other rights, and we honour them for everyone.

Changes to this policy

We will post any change here, with a new effective date, and describe significant changes in the program's release notes.

Contact

The terms of use, including the engineering disclaimer, are a separate page.