Support
Help, in the open.
Report a bug, ask for a feature, or write to us privately. The issue tracker is public on GitHub, so you can see what has been reported, follow a fix, and add your voice to what comes next.
Ways to reach us
Report a bug
Something wrong, a number that looks off, a crash? Tell us what happened, what you expected, and how to see it again.
Open a bug reportRequest a feature
A standard you need, a kind of foundation, a step it could save you. Name the clause or the worked example, if there is one.
Suggest a featureWrite privately
Confidential project data, licensing, your account, or a security concern: email us rather than posting in public.
admin@ramisoftsolutions.comA good report
What helps us fix it quickly.
An issue that can be reproduced is an issue that gets fixed. A few minutes here saves days of back and forth.
Issues are public
Everything posted on GitHub can be read by anyone. Never attach a client's project as it is: rename the project, the client and the site first, or send it to us by email instead.
- Search the open issuesIt may already be reported. A thumbs-up on an existing issue tells us it matters to you too.
- Copy your version detailsIn the program, Help > About > Copy details, and paste them into the issue.
- Say what you did and what you sawThe steps, what you expected, and what happened instead. A screenshot helps.
- Attach the model if you canA
.rfndfile that shows the problem is the fastest route to a fix, once nothing confidential is left in it.
In the program
Answers that are already on your computer.
The user's manual
Help > User's Manual: every method, assumption and limit, written so you can check the engineering yourself.
The model's own checks
Each problem the model finds carries a code and a plain sentence naming the object, before anything is run.
About
Help > About names the version, how the program was installed and what it runs on, with links to the privacy policy and terms.
Found a security problem?
Please do not open a public issue. Write to admin@ramisoftsolutions.com with what you found and how to reproduce it.